Terms of trade for White Wonder – Sjælland
White Wonder – Sjælland
Rosenvej 6
4520 Svinninge
TLF: +45 71 99 22 69
Mail: whitewondersj@gmail.com
CVR: 39019604
Payment
White Wonder – Sjælland accepts online payments with Visa/Dankort, Mastercard, Visa Electron and MobilePay.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in
your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
White Wonder – Sjælland uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot
be read by outsiders.
The White Wonder – Sjælland website also uses encryption with SSL protocol.
Delivery
Delivery time for your order: 2-5 working days.
White Wonder – Sjælland sends orders with PostNord
Right of complaint
There is a 90-day right of withdrawal, calculated from the date you receive the item White Wonder – Zealand covers the return costs to a reasonable extent.
NOTE: You cannot exercise the right of withdrawal by simply refusing to receive the item or by failing to collect it from the carrier.
When returning,
contact the company:
White Wonder -Sjælland
Rosenvej 6
DK-4520 Svinninge
Telephone: +45 71 99 22 69
Mail:
whitewondersj@gmail.com
Complaints will not be accepted if these have been sent cash on delivery.
Refund
When agreeing on a refund, account information must be sent to whitewondersj@gmail.com
Right of withdrawal
There is a 90-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 90 day period starts on the day the order is delivered.
Requests for cancellation must be communicated to us no later than 90 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of withdrawal must be sent to whitewondersj@gmail.com
In the notification, you must make clear your wish to use the right of withdrawal.
Condition of the item upon return
You are liable for the deterioration of the product’s value due to handling other than what is necessary to determine the product’s nature, properties and function.
This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.
It is up to White Wonder – Sjælland to assess the condition of the goods.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory.
You can have your information deleted at any time. In order for you to enter into an agreement with White Wonder – Sjælland, we need the following information:
– Name
– Address
– Phone number
– Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with White Wonder – Sjælland and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
White Wonder – Sjælland has access to the information registered about you. We do not store and transmit customer information encrypted. As registered with White Wonder – Sjælland, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to whitewondersj@sjælland.com
Cookies
At wwsj.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, how depends on your browser.
Appeal options
Complaints about
products can be sent to:
The Danish
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens
outside the EU, complaints must be sent via the EU Commission’s online
complaints platform.
ec.europa.eu
In the event of a complaint, our email address must be stated: whitewondersj@sjælland.com as well as the website on which you purchased the item.